Microsoft Certified Desktop Support
Technician (MCDST)
The core exams for this certification have now been
retired my Microsoft.
If you want to upgrade your existing MCDST, there is an
upgrade path to achieve MCITP Enterprise Desktop Support Technician on
Windows 7.
About the MCDST Certification
The Microsoft Certified Desktop Support Technician (MCDST) on Microsoft
Windows XP is an entry level certification that validates the fundamental
skills needed to enter the IT industry as a support desk professional.
MCDST certification demonstrates valuable troubleshooting expertise with
the Windows Desktop Operating System to employers and clients. It provides a
framework for learning the skills that support technicians need. As a
desktop support technician , you will use excellent customer service skills,
educate users, and solve hardware or software operation and application
problems on the desktop. You will learn valuable skills and best practices
consistent with IT Infrastructure Library (ITIL) and Microsoft Operation
Framework (MOF) foundational operations.
Technicians who use Windows 7 or Windows Vista should consider the new credentials:
An upgrade route is shown below for an existing MCDST to obtain the
MCITP: Enterprise Support Technician.
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The Benefits of Using F1 to
Certify
F1 Computing, a Microsoft Gold Certified Partner, has been a training
company for over 17 years and uses this expertise to ensure that its
training clients have both the theoretical knowledge supplied by Microsoft
Official Curriculum and the practical knowledge that its certified trainers
can give.
F1 has two certification options, a 'training only' package and an 'all
in' package. The 'training only' option means that you only pay for
the discounted certification training up-front; exams and practice tests
(if required) will bear an additional cost. The 'all in' option has
everything in one discounted payment, meaning fewer purchase orders and
business plans for your certification. For more details of what is
included in each of the packages, please go
here.
F1 knows that sometimes some of the material on a course is difficult
to get to grips with. To help delegates pass MCP exams, F1 allows
certification
package delegates to re-sit any course if they feel it will help them pass
their MCP.
Call F1 now on 0800 169 1890 for a detailed quotation
customised to your specific requirements.
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Upgrade Your MCDST Certification to
MCITP: Enterprise Desktop Support Technician on Windows 7
Microsoft Certified Desktop Support Technician credential proves that you
have the skills to successfully support end-users and to successfully
troubleshoot desktop environments that are running the Microsoft Windows
operating system.
MCDST candidates must to pass two core technology exams that provides a
valid and reliable measure of technical proficiency and expertise in desktop
support. There are no electives on this certification route.
| Required Exam
(1) |
70-682:
PRO: Upgrade to Windows 7 MCITP Enterprise Desktop Support
Technician |
Details of other MCITP Certifications are available on our
MCITP web page.
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